Cancellation and Refund Policy

 

Eligibility for Refunds:

7-Day Cancellation Period:
• If you change your mind, you can cancel your registration within 7 days from the date of signup.

• To request a cancellation, please contact us via telephone, email, or speak to your advisor during your training.

• We will issue a 100% refund in the same form of payment originally used for the purchase within 30 days of receiving your cancellation request.

Technical Issues:
• If you experience technical issues that prevent you from accessing our services, you may be eligible for a refund.

• Please report the issue to our Customer Support team within 7 days of the occurrence. If the issue cannot be resolved within a reasonable time, we will issue a refund.

Service Dissatisfaction:
• If you are not satisfied with the quality of our services, you may request a refund within 7 days of your initial signup.

• Please provide detailed feedback on the issues you encountered. Our team will review your case and, if deemed valid, will issue a refund.

Medical or Personal Emergencies:
• If you are unable to continue with the course due to medical or personal emergencies, you may request a refund.

• Please provide appropriate documentation (e.g., medical certificate) to support your request. Refunds will be considered on a case-by-case basis.

Refund Process:

• Refunds will be issued in the same form of payment originally used for the purchase.

• You can expect to receive your refund within 30 days of our receiving your cancellation request or approval of your refund request.

Non-Refundable Situations:

• Refunds will not be issued for cancellations made after 7 days from the date of signup, except in cases of technical issues, service dissatisfaction, or medical/personal emergencies as outlined above.

• Refunds will not be issued for partial usage of the service or for unused portions of the subscription.

Subscription Cancellation:

General Cancellation:
• You can cancel your subscription by providing a notice at least 1 month in advance.

• To request a cancellation, please contact us via telephone, email, or speak to your advisor.

Situations for Class Cancellation:

Medical or Personal Emergencies:
• If you are unable to continue with the classes due to medical or personal emergencies, you may cancel your classes.

• Please provide appropriate documentation (e.g., medical certificate) to support your request. Cancellations will be considered on a case-by-case basis.

Technical Issues:
• If you experience technical issues that prevent you from accessing our services, you may cancel your classes.

• Please report the issue to our Customer Support team. If the issue cannot be resolved within a reasonable time, you may cancel your classes without penalty.

Service Dissatisfaction:
• If you are not satisfied with the quality of our services, you may cancel your classes.

• Please provide detailed feedback on the issues you encountered. Our team will review your case and, if deemed valid, will allow you to cancel your classes.

Schedule Conflicts:
• If you have a schedule conflict that prevents you from attending classes, you may request to cancel your classes.

• Please provide details of the conflict. Our team will review your request and, if possible, offer alternative scheduling options before approving the cancellation.

Non-Refundable Situations:

• Cancellations made without valid reasons or documentation will not be eligible for a refund.

• Cancellations made after the 7-day period from the date of signup, except in cases of technical issues, service dissatisfaction, or medical/personal emergencies, will not be eligible for a refund.

Notice Period:

• A minimum notice period of 1 month is required for subscription cancellations. Failure to provide adequate notice may result in continued billing for the following month.

Payment Terms:

• Fees are charged on a monthly basis and are fixed beforehand.

• Advance payments are required at the start of each month after trial classes, and an invoice will be provided for the fee.

Customer Support:

• Our Customer Support department proactively contacts students to gauge their satisfaction and ensure they are fully satisfied with our services.

Contact Us:

• If you have any questions about this Cancellation and Refund Policy or how Mytutorcampus.com handles cancellation and refund requests, please write to us at: admin@mytutorcampus.com